WizSlots Casino Terms and Conditions

At Wiz Slots, we want every player to have a safe, fair, and enjoyable experience on our platform. These Terms and Conditions govern your use of the WizSlots Casino website located at wizslots.com and all services we provide. By creating an account and using our platform, you confirm that you have read, understood, and agreed to these terms in full. We encourage you to review this document carefully before proceeding with your wiz slots login or registration.

1. About Us and Regulatory Information

WizSlots Casino is operated by BV (Gibraltar) Limited, trading as Wiz Slots, a company incorporated in Gibraltar with registration number 102502. Our registered office is located at Suite 23, Portland House, Glacis Road, Gibraltar GX11 1AA. We are part of the BV Group (BetVictor group), with offices across the UK, Hungary, and Gibraltar.

We hold a combined remote operating licence issued by the Gibraltar Gambling Commissioner — licence numbers 001 and 014, covering remote fixed-odds betting and online casino operations. All services we provide are governed by the laws of Gibraltar. If you have any questions about our licensing, please contact us at support@wizslots.com.

2. Eligibility and Account Registration

To use our Wiz Slots online casino, you must meet the following eligibility requirements. By completing the wiz slots sign up process, you confirm that:

• You are at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
• You are not a resident of any restricted territory as determined by us at our discretion
• You are registering only one personal account — duplicate accounts are strictly prohibited
• All information you provide during registration is accurate, complete, and up to date
• You are not acting on behalf of another person
• You are not using a VPN or any other tool to disguise your true location

We reserve the right to refuse, suspend, or close any account that does not comply with these conditions. WizSlots Casino does not permit the use of VPNs to access our services from restricted jurisdictions.

3. Identity Verification (KYC)

We are required by law to verify the identity of all players before processing withdrawals or in cases where we deem verification necessary. At WizSlots, we may request the following documentation:

• Government-issued photo identification (passport, driving licence)
• Proof of address (utility bill or bank statement dated within the last 3 months)
• Proof of payment method ownership
• Source of funds documentation where required

Failure to provide satisfactory verification documents may result in delays or refusal of withdrawals. Our wiz slots withdrawal time is dependent on the completion of these security checks. Please send any data-related queries to dataprotection@wizslots.com.

4. Deposits and Withdrawals

4.1 Deposits

At Wiz Slots Casino NZ, we accept deposits via the following methods: Visa, Mastercard (debit and credit), Apple Pay, Google Pay, Paysafecard, PayPal, and bank transfer. Our minimum deposit is NZ$10 (or equivalent in supported currencies including GBP, EUR, and CAD). We do not currently accept cryptocurrency payments.

4.2 Withdrawals

We process withdrawals using the same method as your deposit where possible. Our minimum withdrawal amount is NZ$5 (or £5). If your balance is between £1 and £5, you may request a withdrawal by contacting our Customer Services team directly. Our cashout times are as follows:

• Visa Direct: approximately 4 hours
• PayPal: approximately 9 hours
• Visa/Mastercard standard: up to 5 business days
• Bank transfer: processing times may vary

Maximum payout limits apply in accordance with our Maximum Payout Policy, which covers all BV (Gibraltar) Limited brands. Gaming jackpot winnings are exempt from these limits. We reserve the right to conduct security reviews that may temporarily pause withdrawal processing.

5. Bonuses and Promotions

Here at WizSlots, we offer a range of promotional offers for both new and existing players. All bonuses are subject to specific terms, and by claiming any offer, you agree to those additional conditions.

5.1 Welcome Offers

We provide two welcome options for new customers who complete the wiz slots casino login for the first time and opt in:

• Pokies Welcome Bonus: Deposit and play NZ$10 to receive 200 Free Spins on Starburst. These free spins carry no wagering requirements and expire after 7 days.
• Casino Welcome Bonus: 100% deposit match up to NZ$2,000 plus 100 Free Spins on Big Bass Bonanza. Minimum deposit is NZ$10. Free spins are subject to wagering requirements, expire after 5 days, and exclude Baccarat and all Roulette games.

We may offer wiz slots promo code free spins and other bonus codes at our discretion. Any wiz slots bonus code for existing players will be clearly communicated through our promotional channels. Wiz slots bonus codes no deposit and wiz slots no deposit free spins offers, where available, will carry their own specific terms.

5.2 Ongoing Promotions

Our WizSlots Casino platform features a range of regular promotions including:

• Wiz Club: Wager NZ$70 on pokies during the week (Monday 00:01 – Sunday 23:59 NZ time) to earn up to 100 Free Spins
• Refer a Friend (Bring Your Bestie): Both you and your referred friend receive NZ$40
• Daily Wheels: Including the Wiz Slots Wheel, WizSpin Wheel, Mythical Potion, and Mystic Hatchings

We reserve the right to modify, suspend, or withdraw any promotion at any time. Bonuses may not be combined unless explicitly stated. Abuse of any promotional offer may result in account suspension.

6. Games and Software

At WizSlots Casino online, we offer over 1,500 slots (pokies), 100+ live casino games, table games, game shows, jackpots, Slingo, video poker, instant games, and virtual sports. Our game library is powered by 40+ leading providers including Evolution, Pragmatic Play, Playtech, Play'n GO, NetEnt, Quickspin, Yggdrasil, Relax Gaming, Big Time Gaming, Hacksaw Gaming, and many others.

We cannot guarantee uninterrupted access to games due to technical issues, provider restrictions, or maintenance. Provider-level geo-restrictions may also apply to certain titles regardless of our general availability.

7. Responsible Gambling

We are committed to promoting responsible gambling at Wiz Slots Casino. We provide a range of tools to help you manage your gaming activity, including deposit limits, session limits, loss limits, reality checks, and self-exclusion options. If you feel your gambling is becoming problematic, we encourage you to contact our support team immediately or use available self-exclusion tools.

8. Prohibited Activities

When using our WizSlots platform, you must not engage in any of the following:

• Colluding with other players or using automated betting software
• Exploiting software bugs or errors for financial gain
• Using a VPN to circumvent geographic restrictions
• Providing false identity or payment information
• Operating more than one account
• Engaging in any form of fraudulent activity or money laundering

9. Intellectual Property

All content on the WizSlots Casino official site — including logos, graphics, software, and text — is our intellectual property or that of our licensors. You may not reproduce, distribute, or commercially exploit any content without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. To the fullest extent permitted by applicable law, we exclude all liability for losses arising from your use of our platform, including but not limited to gaming losses, technical failures, or unauthorised account access resulting from your failure to keep login credentials secure.

11. Amendments to These Terms

We reserve the right to update these Terms and Conditions at any time. We will notify you of material changes via email or a notice on our website. Your continued use of the WizSlots Casino following any update constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please reach out to us using the following contact details:

• General support: support@wizslots.com
• Complaints: resolution@wizslots.com
• Data protection: dataprotection@wizslots.com
• Live Chat: Available directly on the WizSlots Casino site

We are here to assist you and will aim to respond to all enquiries promptly and professionally.